Frequently Asked Questions

Once you've placed an order for flowers or a gift basket in Brasília, you will receive a confirmation email from us. This email serves as acknowledgment that we've received your order and includes a copy of the details you provided. If you happen to notice any errors or mistakes in your order, please inform us promptly to rectify the issue.

Providing us with your complete contact information, including a valid phone number, is essential. We may need to reach out to you for various reasons, such as verifying the recipient's address, making modifications to your order, or confirming payment details. Rest assured that we will only contact you by phone in connection with the specific order you've recently placed.

After your order has been successfully delivered, we will send you a confirmation email to notify you of the completion of the delivery. You can expect to receive this email within 24 hours after the delivery has taken place. To ensure that you receive our emails without any issues, please double-check that you've provided us with an accurate email address and add clients@internetflorist.biz to your address book to prevent our emails from landing in your spam folder.

If you need to make changes to or cancel your order for flowers or a gift basket in Brasília, you can do so by logging into your https://www.internetflorist.biz account or by visiting our customer service page. Please note that all changes must be requested at least 24 hours before the scheduled delivery time. After this window, we cannot guarantee that there will be sufficient time to process your requested changes.

We accept all major credit and debit cards (with the exception of American Express) as well as PayPal. Please be aware that, for certain cards, you may need to request online transaction capabilities from your bank. Should you encounter any difficulties when attempting to place an order, please reach out to our customer service team for assistance in ensuring the successful acceptance of your order.

We charge your credit card immediately upon placing the order. Our secure payment platform allows us to process your payment promptly and with the utmost security.

At Flowers for Brasília, we prioritize your online security. We use PayPal for online payments, and as one of the world's largest payment processors, they maintain top-notch security standards to safeguard your financial information.

We understand the importance of your privacy and keep your contact information entirely confidential. Your personal information will not be shared with third parties for marketing purposes or sold to advertising agencies. In the event of legal requirements, fraud investigations, or law enforcement requests, your personal information may be disclosed to relevant authorities upon request.

Whether same-day deliveries are possible depends on the specific location and country, taking into account world time differences. Our order system will guide you on the feasibility of your selected delivery date and time when you make your order.

We employ mail services such as FedEx, DHL, TNT, UPS, and USPS for most of our deliveries. In locations where courier services are less reliable, such as Eastern Europe, Russia & CIS, and certain South-East Asian countries, we often opt for delivery through local accredited couriers.

Yes, you can specify whether you'd like an AM or PM delivery. For AM deliveries, please place your order at least one day in advance. Please note that while we strive to meet your preferences, we cannot guarantee exact-hour deliveries. When you make your order, you will receive information regarding the AM and PM delivery timeframes. In the case of same-day orders, AM deliveries may not always be feasible due to high demand, in which case the delivery will be scheduled for the PM.

The possibility of sending flowers on Sundays and public holidays varies by location. When you place your order, we will provide you with the available opening times. If the flower shop is closed on the selected date, you will receive a message advising you to choose an alternative time or day for delivery.

We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.

It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.

We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 24 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added clients@internetflorist.biz to your address book so that our e-mails do not arrive in the junk mail.

Login to my http://www.giftbaskets4brasilia.com account to modify your order or visit our customer service page. All changes must be 24 hours before delivery. After that time, we cannot guarantee there will be enough time for the changes you request.

We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.

We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.

At Brasília we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.

http://www.giftbaskets4brasilia.com keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.

Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.

We deliver using mail services such as FedEx, DHL, TNT, UPS, USPS. In some locations where courier services are not as fast or reliable such as Eastern Europe, Russia & CIS and countries of South-East Asia we often deliver using a local accredited courier.

Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery. Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.

This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.

The delivery costs are: .

A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.

Use my http://www.giftbaskets4brasilia.com account to access your account and contact customer service. Alternatively, call our customer service department.

Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.

Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance

If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to clients@internetflorist.biz referencing your order number and the changes you wish to make.

It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.

Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.

The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.

If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
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